🌍 Please note: This feature is currently only available to customers in the UK and US.
Sending Follow-Up Summaries via Text
To ensure residents retain important details from their conversation, Beam Talk agents can offer an optional SMS summary at the end of a call.
Key Features & Safeguards
Consent-Based: The voice agent will explicitly ask the resident if they would like an SMS summary before sending. Messages are only dispatched with clear caller consent.
Signposting & Resource Links: If the agent provided phone numbers, office addresses, or web links during the call, these are included directly in the text message.
Immediate Record: Residents receive a written record immediately after hanging up, eliminating the need to write down complex information during the call.
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