Michael McKenna
- Total activity 85
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Activity overview
Latest activity by Michael McKenna-
Michael McKenna created an article,
A Guide to the SNAP Eligibility Builder
Beam Plan can be used to run SNAP eligibility determinations. It processes case documents - such as initial applications, interview recordings, and verification paperwork - to generate a structured...
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Michael McKenna created an article,
What is Beam Plan?
Beam Plan is an AI-powered tool for professionals who manage complex, evidence-heavy workflows — turning multiple documents into a structured, ready-to-review output. It's described internally as "...
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Michael McKenna created an article,
How to use headsets for Interpret
🌍 Please note: This feature is currently only available to customers in the UK and US.You can watch the video or read the text guide below to understand more on how to use headsets for Interpret. W...
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Michael McKenna created an article,
A Guide to the DST Builder
🌍 Please note: This feature is currently only available to customers in the UK and US.You can watch the video or read the text guide below to understand more on what the DST Builder is and how it c...
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Michael McKenna created an article,
How to contact Beam Support (UK)
You can watch the videos or read the text guide below to understand how to contact the Beam Support team. We have two formats available to suit your learning style. Video GuidesQuick Support Option...
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Michael McKenna created an article,
Launching Personalised Outbound Call Batches
🌍 Please note: This feature is currently only available to customers in the UK and US.Uploading High-Volume Contact Lists via CSVFor proactive campaigns - such as welfare checks, appointment remind...
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Michael McKenna created an article,
Beam Talk Note Summaries & Activity Logs
🌍 Please note: This feature is currently only available to customers in the UK and US.Using the Redesigned Summary ViewEvery completed call generates a comprehensive Speak AI Magic Note containing ...
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Michael McKenna created an article,
Post-Call Resident SMS Summaries
🌍 Please note: This feature is currently only available to customers in the UK and US.Sending Follow-Up Summaries via TextTo ensure residents retain important details from their conversation, Beam ...
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Michael McKenna created an article,
Enhanced Call Handovers: Warm Transfers
🌍 Please note: This feature is currently only available to customers in the UK and US.How Warm Transfers WorkWhen a Beam Talk call escalates to a human practitioner, the system performs a Warm Tran...
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Michael McKenna created an article,
Automating Workflows with Auto Actions
🌍 Please note: This feature is currently only available to customers in the UK and US.Understanding Auto Actions & Descriptive TagsBeam Talk uses AI classification to understand the context of ever...