Beam Talk is equipped with powerful features designed to act as a seamless extension of your team:
24/7 Call Handling: Talk never misses a call, managing your volume effortlessly out of hours or over weekends.
Localised Voice and Tone: Custom-built to speak in a local accent and tone that feels natural to your residents.
Trained on Safeguarding Practices: Built to detect distress or vulnerability and escalate calls appropriately, routing callers to a human without requiring an explicit verbal request.
Structured Summaries: Every conversation is summarised into a Beam Note, ensuring your team stays fully informed without needing to listen to the entire call recording.
Customised Risk Appetite: Escalation thresholds and Auto Actions can be tailored specifically to your organisation’s precise needs.
Automated Multi-Channel Outreach: Proactively reach residents via automated outbound calls, SMS, and email for reminders and follow-ups.
Beam Sync Integration: Push call summaries and structured data directly into your CRM or case management system.
Failover Protection: In the rare event of a technical issue, calls automatically route to your designated fallback number.
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