Can callers ask to speak to a human?
Yes. Callers can request a human at any point and Talk will transfer them immediately. Additionally, Talk is designed to detect signs of distress, confusion, or vulnerability and will escalate the call automatically - even if the caller doesn't explicitly ask to be transferred.
What happens if Talk misses a call or experiences a glitch?
For outbound calls: Talk automatically retries up to 3 times (every hour).
For inbound calls: Your organisation can configure a failover protection number to ensure that if a technical issue occurs, the call is automatically routed to a designated human fallback number.
Can Talk make outbound calls on a schedule?
Currently, outbound calls can be triggered manually by practitioners or set up in batches. Scheduled repeating outbound campaigns (e.g., monthly waiting list check-ins) are actively on our product roadmap.
Does Talk integrate with our existing CRM systems?
Yes. Through Beam Sync, Talk can push structured call data and summaries directly into your CRM or case management system. Direct integration with booking systems and ticketing platforms is currently on our product roadmap.
Is Talk available in languages other than English?
Yes. Outbound calls have already been successfully completed in languages including Persian. For comprehensive multilingual support, Beam Talk works alongside Beam Interpret. Please speak to your account manager to discuss your specific language needs.
How does Beam Talk handle data protection, security, and compliance?
Beam Talk is built with data protection at its core. Our security controls are specifically designed to handle data at the OFFICIAL-SENSITIVE classification level.
To ensure complete compliance, all data is handled strictly in line with your organisation's own data retention policy, and the entire implementation is fully covered under a comprehensive Data Protection Impact Assessment (DPIA).
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