Beam Documents: Troubleshooting Guide

This guide helps you troubleshoot issues when a Beam Note gets stuck during generation.

💡 New to Beam Documents? If you are just getting started, please see our step-by-step guide: How to Create a Beam Document.

Why is my Beam Note stuck?

If your file seems stuck on the "drafting your note" screen, it is usually due to a file processing error. Review the requirements below to ensure your files are optimised for upload:

Issue	Requirement / Recommendation
File Size & Length	Documents over 100 pages may fail to process. We recommend splitting large documents into smaller sections and uploading them separately.
Encryption	Encrypted or password-protected files cannot be processed by the system. Please remove security restrictions before uploading.
File Location	Files must be saved locally on your device, not hosted exclusively in the cloud.
Images & Quality	Files with excessive images can cause timeouts. Furthermore, images of written documents must be clear and high-resolution. Blurry or low-resolution text may fail to process or result in inaccurate notes.

Quick Fixes

If your note is stuck, try these simple steps to resolve the issue:

1. Split large documents into smaller, individual files.

2. Save a fresh, local copy of the file directly to your device.

3. Compress or remove images if the file is image-heavy.

How to Re-upload Your Files

Once you have applied the quick fixes above, you can re-upload your files using one of two methods:

Method 1: Re-upload in a New Note

1. Return to your main landing page (where you see all your created Beam Notes and Documents).

2. Click Create a new Beam Document.

3. Upload your updated files.

Method 2: Re-upload in the Same Note

1. Open the existing, stuck note.

2. Click the + Add more files button located in the top-left corner.

3. Upload your updated file to re-trigger the generation.

Still Need Help?

If your note remains stuck after trying these steps, our support team is ready to assist you via live chat or email. Reach out to us at [e-mail].