Security and data privacy are extremely important to us. Magic Notes is designed and built for frontline workers, and we know conversations may contain sensitive and confidential information. We’re committed to keeping data private and secure.
For more details, read our Privacy Policy or check our Trust Centre. If you have questions about our security or data processing practices, please reach out to us at beam@magicnotes.ai.
How is the data stored and processed?
As standard, data is stored in the UK and processed in the EEA. All data is encrypted both at rest and in transit to ensure confidentiality.
How long is data stored for?
Data is automatically deleted based on client-specific data retention policies. Typically, data is permanently deleted after two months. Contact our support team to confirm the policy for your organisation.
You can request the deletion of a Magic Note at any time by contacting our support team at beam@magicnotes.ai.
How do you work with organisations using Magic Notes to ensure data is held securely?
We conduct Data Protection Impact Assessments (DPIAs) for all data processing activities in collaboration with organisations using Magic Notes. Privacy is the default setting, with all Magic Notes data only being available to the user who recorded it.
Who has access to recordings?
You can access your recordings, and a small group of Beam employees may also access them for account management purposes. All employees with access to recorded data undergo DBS checks and sign confidentiality agreements.
Does Beam hold any security certifications?
Beam is certified under Cyber Essentials Plus and ISO 27001.
Routine security assessments and penetration testing are conducted to identify and address vulnerabilities.
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