Zabrina Gould-Wilson

This guide provides suggested prompts, tips and best practices to help you get the most out of Beam Notes. It includes examples for shaping summaries, generating SMART targets, drafting communicati...

If you have recently recorded a Beam Note and the page appears blank or the note fails to load, this may be due to an issue with your browser's cache or settings. If you are seeing a blank page lik...

To ensure your summaries are comprehensive and accurate, we've added a new "Source Check" feature. This guide will walk you through how to use it to verify that your sources fulfil the requirements...

Prompts can help tailor your summary to your specific role in Children’s Services or Education Social Work. To get the best results, we recommend keeping prompts specific and concise.Below is a com...

Sometimes, during 1:1 support sessions, we may ask you to share your screen so we can better understand what you’re seeing and help resolve issues more quickly.Sharing your screen in Microsoft Team...

Capturing clear audio is crucial for getting the most accurate results out of Beam Notes. While your device's built-in microphone often works well, certain environments benefit significantly from a...

If you are trying to use Beam Notes offline and the page is not loading, you may need to recache your offline content.✔️ Recache your offline pages Open Beam Notes In the bottom left-hand corner, s...

If you’re seeing the US (en-US) Help Centre instead of the UK version, this is usually due to how your network location is being detected and not an issue with your account.Common causesYour organi...

This guide helps you troubleshoot issues when a Beam Note gets stuck during generation.💡 New to Beam Documents? If you are just getting started, please see our step-by-step guide: How to Create a B...

This guide is designed to support you if you are unable to use Beam Notes due to microphone permission issues, most commonly when an error message is displayed on your screen.In most cases, this ha...